Changes to Ofwat's Overall Performance Assessment

Ofwat letter to regulatory directors on the development of the Overall Performance Assessment (OPA) for water and sewerage companies in England and Wales, including a revised package of measures of telephone call handling and an update on forthcoming consultations on the inclusion of a security of supply measures and changes to water quality and environmental performance measures.

For further information or advice please contact Franck Latrémolière.

Filed under Ofwat, Water.

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