Proposed financial penalty for Southern Water

Ofwat notice (15 pages, PDF) of a proposal to impose a financial penalty on Southern Water for failing to meet Guaranteed Standards of Service, in particular in relation to keeping appointments and responding to account queries and complaints. This follows from Southern Water's admission of irregularities in performance reporting and failures to make compensation payments to consumers. The amount of any penalty will be set after Southern Water has provided information on its actual performance. Representations by Friday 30 June 2006.

Update, August 2006: deadline extended to Tuesday 31 October 2006.

For further information or advice please contact Franck Latrémolière.

Filed under Ofwat, Water.

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