Proposed extension of Guaranteed Standards compensation

Ofwat consultation (Microsoft Word, 33 pages) proposing to increase to £150 the compensation for internal sewer flooding for customers whose annual sewerage bill is below £150, introduce compensation for external sewer flooding of half the amount for internal flooding, and allowing consumer interaction by telephone to trigger compensation under the Guaranteed Standards scheme for failure to follow-up queries within specified timescales. Responses by Tuesday 21 February 2006.

For further information or advice please contact Franck Latrémolière.

Filed under Ofwat, Water.

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