Our approach to our consultancy work benefits our clients as follows.
Clients can be confident that our advice is not unduly influenced by any other interests.
The partners who are personally responsible for the company's affairs are also the people who will be leading the work. Their personal income is dependent on the satisfaction of Reckon's clients.
For each project, a named partner takes responsibility for delivery of the work. This is the same person who will have won and overseen the work from the start.
The responsible partner is genuinely in charge of the assignment. Clients can call on that person to account for any aspect of the project, to explain the work done to new members of staff, and to address any queries or disputes about the validity of the analysis.
There is no risk of a discrepancy between the bid team and the project team, or of blurred responsibilities and passing the buck.
We ensure that the client requirements are stated as precisely as is reasonably practicable before starting on each phase of the work.
This minimises the risk of disputes as to whether the work promised has been delivered.
It also enables the use of fixed-price quotations, which protect clients against some project risks.
Our internal devil's advocacy culture means that lines of reasoning included in our reports have frequently been subject to robust attacks by colleagues, and been amended to close down any vulnerabilities.
This reduces the risk that the analysis is found wanting when it comes to be challenged by other interested parties.
Our work planning arrangements and our availability database ensure that chargeable staff time is properly scheduled.
This reduces the risk of staff overload and the temptation of corner cutting.